#PFFCU HOURS PLUS#
#PFFCU HOURS PROFESSIONAL#

Ability to work within the Call Center and flexible to work weekends and or extended hours as needed.

Ability to communicate concisely and clearly.

Ability to function in a fast-paced and changing environment.

Strong organizational skills and detail oriented.

Superior customer/member service skills.

Communicates effectively and confidently.

Demonstrated ability to meet individual goals.

Highly motivated, enthusiastic self-starter with a strong work ethic.

Additional Requirements: Ability to learn and adapt to new information and technology.

#PFFCU HOURS PROFESSIONAL#

Professionalism and Appearance: Presents a professional image, demeanor and speaking voice in all interactions with members, co-workers and supervisors.Dependability: Manage time off appropriately, not calling out unnecessarily and arrives to work on time.Teamwork: Willingness to adjust schedule and work additional hours to help meet service levels.Product and Operational Knowledge: Develop and maintain a good working knowledge of all PFFCU products, services as well as policies and procedures.Volume of Work: Make every effort to handle member inquiries efficiently and to completion.Quality of Work: Adhere to all PFFCU policies and procedures and producing work that is thorough and completed with minimal errors while ensuring our member’s information is secure and protected.Sales Results: Engage in needs based conversations to uncover our member’s needs and make meaningful recommendations of products and services.Member Service: Be friendly, professional, and possess strong critical thinking and problem solving skills while treating members with respect.Call Center Representatives are responsible for developing member relationships while following established processes and guidelines in daily activities to recommend the right products and services while providing a high level of integrity and operational efficiency in support of the Credit Union’s goals. PFFCU’s Call Center Representatives are responsible for providing superior member service to new and existing members. If you answered YES to any of the above questions, we are looking for you! Knowledgeable Managers dedicated to helping staff SucceedĮmployee commitment to PFFCU and our Members:Īre you looking for a career with professional growth opportunities?ĭo you have a passion for helping others?ĭo you enjoy setting goals and reaching them?.Training the skills staff need to Succeed.Friendly and Teamwork Oriented Work Environment.Recognition and Financial Rewards for Superior Performance.Recently PFFCU was named one of the best in state credit unions according to Forbes. Police and Fire Federal Credit Union (PFFCU) is a not-for-profit financial institution owned and operated by its members offering higher yields on deposits and lower rates on loans, delivered with personal, responsive service at a level unmatched in the financial services industry. **Remote Work possibilities with Superior Performance**Ībout Police and Fire Federal Credit Union (PFFCU) Set Scheduling – must have the ability to work during our hours of operation.Ĭall Center is closed on all major holidays and Sundays. **** Career Advancement Opportunities – 85% of Call Center Management began PFFCU career as Call Center Representative**** *** * 401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

#PFFCU HOURS PLUS#

However, your wireless carrier may charge you for receiving the text messages you receive from us related to this service.Competitive Base Salary PLUS monthly incentives

*Priority First FCU does not charge you a fee for using the Account Alerts service. For loans, you can be setup to be notified of an upcoming payment due date. Alerts can be setup for the following: Purchase or withdrawal amount, deposit or credit amount, low account balance, Overdraft fees, NSFs, Courtesy Pay fees, check hold released and checks cleared.Alerts can be received 24/7, which is the default setting, or during a specific time frame of your choice.Alerts can be setup on share, share draft and loan accounts, as well as other accounts you are joint on.Alerts are available through Online and Mobile Banking.Examples of this would be receiving notifications when your loan payment is almost due or if your account balances fall below a set amount. Account Alerts is a service that allows you to receive timely notifications via SMS text message and/or email, to keep you informed of your account activity.

Pffcu hours